Lost Access to Your Authenticator App?
If you've lost access to your authenticator app (e.g., Google Authenticator, Authy), there are several ways to regain access to your account:
- Recovery email: Use the "Can't access your authenticator app?" option on the 2FA verification page to receive a recovery email.
- Backup codes: If you saved your backup codes when setting up 2FA, you can use one of these codes to log in.
- Contact support: If you can't access your authenticator app or backup codes, please contact our support team for assistance.
Common Issues and Solutions
Incorrect Code Error
If you're getting an "incorrect code" error, check the following:
- Ensure your device's time is correctly synchronized
- Make sure you're entering the most recent code from your authenticator app
- Verify you're using the correct authenticator app account for AlgoWealth
Time Synchronization Issues
2FA codes are time-based and require your device's clock to be synchronized. If your codes aren't working:
- Check that your device's date and time settings are set to "automatic"
- If using a desktop authenticator app, ensure your computer's time is correct
New Phone or Lost Device
If you've got a new phone or lost your device with the authenticator app:
- Use your backup codes to log in (if you saved them)
- Request a recovery email using the link on the 2FA verification page
- After regaining access, set up 2FA on your new device
Preventive Measures
To avoid future 2FA access issues:
- Save your backup codes in a secure location
- Set up 2FA on multiple devices if possible
- Use an authenticator app that supports cloud backups (like Authy)
- Keep your recovery email address up to date
Still Need Help?
If you're still having trouble accessing your account, please contact our support team: